Privacy Policy 

Our policy outlines how Specialist Direct collects, uses and discloses information, along with the choices you have with respect to the information you share.

What the policy applies to

The Privacy Policy applies to MiRA by Specialist Direct and any associated applications, along with the Website at www.specialist.direct. If you do not agree with any of the terms outlined here, please do not access our App, Web based system or Website.

Our Privacy Policy expressly covers the MiRA by Specialist Direct software and Specialist Direct Website only, and does not apply to any third party products, services or businesses. MiRA by Specialist Direct is proprietary software and may engage or use third parties. It can also be used in conjunction with and connect to client digital infrastructure and communications used by employers, businesses, insurers and technology firms and the privacy around those networks are outside of the scope of this policy and beyond Specialist Direct’s immediate control.

The Specialist Direct Website and MiRA by Specialist Direct App

This statement is our privacy policy as it relates to the Specialist Direct Website at www.specialist.direct and our MiRA App. These details also tell you how we collect and manage your personal information.

What is personal information?

When used in this privacy policy, the term “personal information” means details you supply to us. In general terms, that’s information that can be used to personally identify you. This could include your name, address, telephone number, email address, profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered as ‘personal information’.

What personal information does Specialist Direct’s Website collect and hold? 

We may collect the following types of personal information:

  • Name
  • Mailing or street address 
  • Email address 
  • Telephone number 
  • Professions, occupation or job title 
  • Organisation you work for 
  • Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries
  • Any additional information relating to you that you provide to us directly through our Websites (or App) or indirectly through use of our Websites (or App) or online presence, through our representatives or otherwise 

Please note that any correspondence using our live chat functions on MiRA by Specialist Direct, uploading and sharing of information including recovery progress updates, may be collected by MiRA to comply with relevant Client industry data retention requirements and backup purposes.  

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information and perform data analytics about how users use the Website and MiRA by Specialist Direct.

How do we collect your personal information? 

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including: 

  • Through your access and use of our Website; 
  • Through your access and use of our App; 
  • During conversations between you and us;
  • When you apply to use our product/s.

Cookies

In some cases we may also collect your personal information through the use of cookies (these being small summary files containing a unique 10 digit number). When you access our Website, we may send a cookie to your computer. This enables us to recognise your computer and greet you each time you visit our Website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our Website have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. 

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer our Websites, track users movements, and gather broad demographic information. If you do not wish to have an IP address logged, you can use a VPN (Virtual Private Network), which is something many businesses have, for added privacy.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above (including by use of computer settings which do not permit acceptance of cookies), some or all of the following may happen: 

  • we may not be able to provide to you products or services that you asked for, either to our usual standard or at all; 
  • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or 
  • we may be unable to tailor the content of our Websites and App, as well as updates – to your preferences and your experience of material. As a result your user experience may not be as enjoyable or useful.  

For what purposes do we collect, hold, use and disclose your personal information? 

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. 

We collect, hold, use and disclose your personal information for the following purposes: 

  • to provide products and services to you and to send communications requested by you; 
  • to answer enquiries and provide information or advice about existing and new products or services; 
  • to provide you with access to our Websites, Web based systems and our computer applications (“Apps”); 
  • to assess the performance of our Websites, Web based systems and our Apps, and to improve the operation of our Websites, Web based systems and our Apps; 
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties; 
  • for the administrative, marketing, planning, product or service development, quality control and research purposes of Specialist Direct. 
  • to update our records and keep your contact details up to date; 
  • to process and respond to any concerns or complaints you raise; and 
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country (or political sub-division of a country). 

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. 

To whom may we disclose your information? 

We may disclose your personal information to: 

  • our employees, related bodies corporate, contractors or service providers for the purposes of operation of our Websites or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, registry providers, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; 
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes. 

Marketing materials 

We may send you marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. 

We do not provide your personal information to other organisations for the purposes of direct marketing, and we certainly do not sell it to third parties. 

How can you access and correct your personal information? 

You may request access to any personal information we hold about you at any time by contacting us (see the details below). If we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for the making of the request and we will not charge for our making any corrections to your personal information. 

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. 

If you believe personal information we hold is incorrect, incomplete or inaccurate, you can to have it amended. Upon any such request, we will consider whether the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it. 

What is the process for complaining about a breach of privacy? 

If you believe that your privacy has been breached, please contact us and provide as much detail as possible about your concern so that we can fully investigate it. 

Our procedure for dealing with privacy breaches is for you to contact us on support@specialist.direct

If we have reasonable grounds to believe an eligible data breach has occurred, we will notify the Privacy Commissioner and take reasonable steps to notify affected individuals. 

Do we disclose your personal information to anyone outside Australia? 

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.  

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. 

We may disclose your personal information to entities located outside of Australia, including the following: 

  • our development team, located in the Asia Pacific region and Australia. 
  • our data hosting and other IT service providers, located in Australia. 
  • other third parties located in the Asia Pacific region and Australia. 

Contacting us 

If you have any questions about this privacy policy, or any concerns or complaints regarding the treatment of your privacy or a possible breach of your privacy, you can email us directly at support@specialist.direct 

We will treat your requests or complaints confidentially.  

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our Website. 

This privacy policy was last updated on 7 July 2023.